Heritage Telecom Connect: CRM CTI for Seamless Business Phone Integration
Heritage Telecom Connect is a Chrome add-on that seamlessly integrates your business phone system with popular CRM tools like Salesforce and Zoho. With this app, you can enjoy features such as click to call, screen pops, directory integration, and single sign-on.
One of the standout features of Heritage Telecom Connect is its click to dial functionality. By simply clicking on a phone number within your CRM, you can initiate a call that will flow through your business phone system. This eliminates the need for manual dialing and streamlines your workflow.
Another useful feature of Heritage Telecom Connect is the screen pops. When a call comes in, relevant customer information from your CRM will automatically appear on your screen, giving you valuable context before you even pick up the phone.
Furthermore, Heritage Telecom Connect allows for directory integration, making it easy to search for and call contacts directly from your CRM. Additionally, the app supports single sign-on, providing a seamless user experience.
Overall, Heritage Telecom Connect is a powerful tool for businesses looking to enhance their CRM integration with their business phone system. With its intuitive features and easy-to-use interface, this add-on is a valuable asset for streamlining communication processes.
